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faq

IS THERE A MINIMUM ORDER?

There is no minimum quantity for customer supplied flat items. Supplier-furnished items may or may not have a minimum quantity requirement. Caps have a minimum of 12, and must be ordered in increments of 12. Please contact us regarding our policy on customer furnished caps.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

You should usually allow 1-2 weeks for your order to be completed, but the time could be shorter or longer, depending on shop schedule. After your logo is set up, production time will depend on the size of the order.

HOW MUCH WILL IT COST?

Since embroidery is a custom process, cost is based on the quantity of items ordered or embroidered, the size of the design, and whether there is more than one location to be embroidered.

HOW DO I PAY FOR MY ORDER?

Payment can be made by cash, check or Paypal. Payment is required when the order is shipped or picked up, unless prior arrangements have been made. If you wish to pay by credit card, you may submit payment using our Paypal account.

DO YOU HAVE A CATALOG?

You can use our easy-to-use online catalogs. We work with many vendors and can find almost anything you need, and believe this is an economically sound way to use our resources. This also ensures that our product selection reflects what is currently available. Pricing can be obtained by email.

CAN I MIX GARMENT TYPES AND SIZES IN MY ORDER?

Yes, you can mix garment types as long as the embroidered design will be exactly the same on all garments. Garment orders placed that are from several different vendors at one time may incur additional charges. You can mix the sizes any way you need to complete your order.

DO YOU GUARANTEE THE PRODUCTS YOU SELL?

Any item we supply has a guarantee against defects or embroidery errors, and will be replaced at no charge. If there is a problem with an order, please contact us as soon as possible to let us know. We want to resolve the problem as quickly and effectively as possible. However, we cannot guarantee any items we do not furnish.

WILL MY LOGO WORK FOR EMBROIDERY?

Many logos work well for embroidery with few or no alterations. Some logos that have small lettering, blends or are a non-standard size may have to be modified to make them work. What works for a printed piece may not work well for embroidery. Also, we try as hard as possible to match colors in your logo, but there are a limited number of thread colors available. We will work with you to find a thread color that either matches or is as close as possible to that selected for print media. If you have questions about your particular logo, please email us a digital graphic file.

HOW DO I SEND YOU MY ARTWORK FOR EMBROIDERY?

You can send your digital art files by email, or send us a copy by snail mail. We can use ai, eps, tif, jpg and pdf files. High resolution artwork will help us to produce a quality design. Graphic files embedded in Microsoft Word or other documents are not acceptable.

DO I SUPPLY THE ITEMS I WANT TO HAVE EMBROIDERED?

We can supply almost any style garment or accessory from our various distributors. Please see our Apparel page to view a selection of catalogs. However, you are welcome to bring us your items to be stitched.

Types of information we collect

Your personal information — your name, address, email address, and/or telephone number — is not collected by us when you visit our site unless you voluntarily provide it to us (for example, by sending us an email or registering for a newsletter or event). If you contact us by email through the site, we may keep a record of your contact information and may use your email address, and any information you provided to us in your message, to respond to you. We do not disclose your personal information to any vendors or outside parties without your consent.
You should not send any form of payment information (i.e. credit card number or banking info) Payment should always be made over the phone, Paypal (through our website) or in person. 

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  • Contact Us
    5684 S 89th W Ave, Tulsa, Ok - Oklahoma, 74107, United States
    1-918-625-4458
    kimscustomembroidery@gmail.com