At Kim's Custom Embroidery we go to great lengths to make sure that all orders are filled accurately and at the highest quality. We are however humans and mistakes happen. We feel it it how we handle mistakes that will earn your trust and keep you as a customer
Reasons for Return
Due to the personalized nature of our work, we will only replace items or refund payment for an order that you are not completely satisfied with if one or more of the following occur.
* The item is defective from the manufacturer.
*The quality is not of an acceptable level and this must be agreed upon by both parties after communication of concerns has occurred.
*The design you received on your products is markedly different from the final proof you approved by text, email, facebook or in person prior to us making your order.
Thread, vinyl, and screen print ink colors may vary slightly from a digital representation. We do our best to provide you with the closest colors to match your design. We try to provide a digital proof that is the closest representation of the color to be used. That said, we do not guarantee 100% that the colors will match your original design.
Garment sizes can vary fro manufacturers. If you need information on sizes for a particular garment, feel free to request that information before ordering. Many of our garments are available in mens, womens, and youth sizes. Please make sure you are clear on the size you are ordering.
**We are not responsible for the purchase of incorrect size.
Exceptions on Returns
*Items with custom embroidery or personalized items are not returnable. Please check that you have ordered the correct size and color.
*Items that have been worn, used or altered may not be returned or exchanged.
*Blank items will be charged a 20% restocking fee.
Requesting a Return
When making a return, a request must be made within 5 days of receiving an order. All defective items must be returned to receive replacement or credit.
Please contact us at firstname.lastname@example.org or 918-625-4458 to process your return.